3A DENTAL CARE
Our CQC report is now available to read. If you would like to see how we got on please click on the link below.
We have been thrilled to receive fabulous feedback from our patients and visitors. Comments have included:
"First class service. Delighted with the treatment and outcome."
"Love the bright waiting area and throughout. Very friendly team who put patients at ease."
"Very quick, excellent service"
We welcome all comments and suggestions as we are constantly trying to improve the service we provide. You may approach any member of the practice team with a complaint, comment or compliment. Our patients will be treated with sensitivity and courtesy at all times. If you have any confidential issues to discuss we can provide a private environment for such matters.
Our practice complaints procedure:
- A meeting will be called in practice for the team to discuss the complaint or comment with the complaints officer, Christopher Broadbent.
- Any patient with a comment or complaint, (whether in writing or by phone) should be directed to the complaints officer to note the details and acknowledge them in writing within 2 working days and to respond in full within 10 working days. If we cannot fulfil these timescales, we will let you know promptly.
- In the unlikely event that the practice is unable to deal with a complaint to your satisfaction, you should contact
- Private patients - Dental Complaints Service 020 8253 0800 or the GDC 020 7167 6000
- NHS patients- NHS England 0300 311 2233
- Denplan Complaints- Denplan Customer Relations 0800 401 402
If you would like to contact the GDC please click on the link below
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